YOGA, COACHING & MASSAGE THERAPY TERMS AND CONDITIONS
SMALL GROUP OR INDIVIDUAL SESSIONS: PER SESSION/PACKAGE BOOKINGS
Tuition BY Yoga Vata
These Terms and Conditions are the standard terms which apply:
A. to provision of any Services (as “Services” is defined in Clause 1 below) to clients by the Instructor, namely Jayne Everson of Yoga Vata.
B. where the client is a “Consumer” as defined by the Consumer Rights Act 2015.
1. Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means any business, trade, craft, or profession carried on by You or any other person/organisation;
means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual client of the Instructor/Coach/ Therapist who receives or uses Services for the client’s personal use and for purposes wholly or mainly outside the purposes of any Business;
means the premises at which We hold Sessions or your location, but in Clause 3.17 it means “business premises” as defined in the Regulations;
means Our standard price list for all of the Services which We offer. The list of Services and their prices is available from Us on our website www.yogavata.co.uk
means the application and registration form that We provide to You which includes Your confirmation that (a) You are <<Insert Age E.g. 18>> or over (b) you are a “Consumer” (c) You have read and agree to these Terms and Conditions (including fitness, health and safety matters in Clauses 6 and 7;
means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
means a series of Sessions booked as a package in one transaction where We and You at the time when You book, you pay for all of those Sessions, and We and You agree all of the times and dates for each of those Sessions;
means any and all Sessions at which We provide any yoga training, teaching, instruction, coaching, massage and all facilities, services, and equipment which We provide/use in connection with such Sessions;
means any class or session of [yoga] [pilates] for You [either] as an individual [and not][or] [as part of a group] taking place at a time and on a date booked with Us;
means Yoga Vata whose place of business and contact address is the same address as above;
“Terms and Conditions”
means these Terms and Conditions, and “Clause” or “sub-Clause” is a Clause of these Terms and Conditions; and
means the individual who is Our client.
2.1 Only if You register with Us (by completing the Registration Form and agreeing in that Form to these Terms and Conditions), and We then confirm to You orally or in writing that We accept Your registration, may You then book and attend any Sessions. Our decision whether or not to accept Your application to register is in Our absolute discretion. (See below as to booking Sessions).
2.2 The details that You provide and confirm in the Registration Form must be complete and correct, and includes Your confirmation of the matters referred to in the definition of “Registration Form” in Clause 1 above.
2.3 Upon Our confirmation of Our acceptance of Your Registration Form, there will be a contract between You and Us on these Terms and Conditions.
3. Booking and Cancellation of Sessions, and Consumer Rights
3.1 You must be 18 or over and a “Consumer” to book and attend any Session.
3.2 A place in a Session is subject to availability and will be on a first-come-first-served basis. We will not reserve or guarantee any particular date and/or time for any Session unless You book and pay for the Session for that particular time and date.
3.3 Each Session is available as, and will be specifically booked only as, an individual (i.e. not group) Session for You unless We make it clear that it is only available as, and will be specifically booked as, a group Session for You and one other client . By arrangement we can take one of group bookings for special occasions. Prices will be as quoted at the time of booking.
3.4 You may book each Session In Person with the Instructor, via the website, By Email or Phone. You may only book and pay for each Session separately as a one-off Session not as part of any Series However, if instead You book a Series and We accept that booking, the normal price will apply to each Session in the Series OR the percentage discount shown in Our Price List will apply to each Session in that Series if the number of Sessions in the Series is at least 6 sessions.
3.5 We will only provide a Session or Series to You if You have pre-booked them and You have paid for the Session or Series in advance.
3.6 When you book for any Session, You must book (or, as set out in sub-Clause 3.10 below, when You rebook a Session to replace any booked Session cancelled) for a date which is no more than two months]after the date when You make that booking (or rebooking). A Session not booked (or rebooked) for a date within that period will be lost and, unless You cancel it and are entitled under these Terms and Conditions to a refund in that case, We will not refund any payment You have made for it. This sub-Clause will also apply to any Session which is part of a Series.
3.7 Your request for a booking for a Session or Series of sessions will be an offer, but whether We accept any booking request will be for Us to decide in Our discretion. Only if and when We tell You orally or in writing that We accept Your request to book for a particular Session or Series and You have paid for it, will there be a booking and there will then be a binding contract between You and Us for that Session or Series.
3.8 When You book and pay for any one or more Sessions, We will be entitled to keep some or all of that payment as set out in sub-Clause 3.11 below if You later cancel any such Session without giving Us prior notice of at least 48 hours as in Clause 3.10.
3.9 We may treat a booked Session as cancelled by You without notice to Us if You arrive after the start of the Session or the start of any warm up for that Session or You do not attend any of the Session. We may decide to make a charge to You for that cancelled Session, and sub-Clause 3.11 below will apply.
3.10 You may cancel a Session without charge if You give Us at least 48 hours prior notice of the cancellation. If You do so We will refund to You any sum You paid in advance for it unless when You cancel You ask to rebook for a later, substitute, Session instead and We accept that substitute booking. If the cancelled Session was part of a Series, We will not refund You any sum for it but OR We will refund You for that Session an amount equal to total sum paid for the Series divided by the total number of Sessions in the Series or You may rebook it under this sub-Clause 3.10 for a date falling within the 2 Months period after the date when You booked the Series.
3.11 If You do not give Us at least 48 hours prior notice of cancellation of a Session, We will be entitled to charge You for any net financial loss up to the full price paid for that Session that We suffer due to Your cancellation. We will be entitled to deduct that charge from sums You paid in advance for that Session, and We shall refund any balance to You. For this purpose, if that Session was part of a Series, the sum paid in advance for it will be the total sum paid for the Series divided by the total number of Sessions in the Series.
3.12 If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, You cancel a Session without giving Us at least <<Insert Same Period as in Clause 3.10>> prior notice, We will consider the circumstances and in Our discretion decide whether to waive any charge for late cancellation that We are entitled to make under sub-Clauses 3.9 and 3.11.
3.13 We may cancel a Session booked by You at any time before the time and date of that Session in the following circumstances:
3.13.1 If You booked the Session as a group Session, and any required minimum number (if any) for that Session have not booked for that Session; or]
3.13.2 The Teacher and any other required teacher and/or required equipment or facilities necessary for the Session are not available; or
3.13.3 An event described in sub-Clause 8 below occurs and continues for more than <<Insert Time Period>>; or
3.13.4 We find that you are not a “Consumer” (as defined in Clause 1 above).
If We cancel a Session in such circumstances We will refund to You in full the payment that You have made to Us for that Session unless it was part of a Series.
Where it was part of a Series, We will not make a refund but You may rebook that cancelled Session for another date falling within the 2 month period after the date when You booked the Series, or if that period ends less than 2 weeks after the date of the cancelled Session and You prefer to have a refund instead of rebooking We will refund You for that cancelled Session the one off price shown in Our Price List].
3.14 We will use all reasonable endeavours to start the Session You have booked at its scheduled start time, but the start may be delayed by overrun of a previous Session or by other circumstances. If a delay to the start is at least <<Insert Time Period E.g. 20 Minutes>>, or, if at any time before or after You arrive for a Session We notify You that there will be a delay of at least that time, You may cancel the Session and We will refund to You in full the payment that You have made to Us for that Session unless it was paid for as part of a Series in which case the final paragraph of sub-Clause 3.13 (as to rebooking or refund) will also apply to cancellation under this sub-Clause 3.14.
3.15 Sessions, teachers, equipment, and prices are subject to change from time to time but We will try to give You as much prior notice as possible of any such changes.
3.16 We reserve the right to expel You from a Session if Your conduct is in Our reasonable opinion unacceptable, or it is or may be in Our reasonable opinion harmful to the Teacher’s reputation, or if it amounts to Your breach of these Terms and Conditions, or where in Our reasonable opinion such expulsion is otherwise in the interests of Our other clients. If We expel You, You will not be entitled to any refund for a Session started but not completed due to expulsion.. Any Session booked (as a one off or part of a Series) but not yet attended will then be deemed to be cancelled by Us. You will then be entitled to a refund for any one off Session/s booked that You have not yet attended, and in the case of a Series where any Session/s in the Series has/have yet to be attended as at the time of expulsion, You will then be entitled to a refund for the number of Sessions not yet attended pro rata to the total number of Sessions in the Series.
3.17 Where the contract We make with You is not made on Our premises, the Regulations give You the rights set out in this sub-Clause 3.17, and they will be in addition to the rights given to You by the above provisions of this Clause 3. You may for any reason cancel a booked Session during the 14 day period after We accept that booking, but if the booking includes any Session(s) on a date which is before the end of that 14 day period, and if You have expressly requested Us to provide any such Session(s) in that 14 day period and We do so, You may not cancel that or those requested Session(s) and You must pay for them in accordance with Clause 4, and You may only cancel any other Session(s) which are either one offs or part of a Series covered by that booking. If You request that Your booking be cancelled, You must confirm this in any way convenient to You. If You cancel as allowed by this Sub-clause 3.17, and You have already made any payment(s) to Us for the booking, We will refund the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the Session(s) covered by that booking that We have provided. For this purpose, where any one or more Sessions are part of a Series, then You may cancel such Sessions booked for any date(s) after that 14 day period, and We will refund for each such cancelled Session the total Series price amount divided by the total number of Sessions in the Series.
4. Fees and Payment
4.1 You must pay in accordance with Our Price List for all Services that We fully and correctly provide to You.
4.2 You may pay Us for Services using any of the following methods:
4.2.1 Crdit card via paypal
4.2.2 Bank Transfer
4.2.3 Gift Voucher
4.3 We may alter Our prices without prior notice, but if the price of any Services increases between the time when You book a Session and the date of the Session, the price increase will not apply to You for the Session on that date.
4.4 All prices of Services shown in the Price List are inclusive of VAT.
5. Eligibility to Attend a Session
5.1 We only make Services available to a “Consumer” (as defined in Clause 1 above), and Your application to register with Us will be deemed to be Your confirmation that You will be a “Consumer” in connection with any request(s) by You to receive any Services from Us. If at any time We find that you are not a “Consumer”, We may without liability to You cancel Your registration forthwith by giving You a cancellation notice and You will not then be entitled to receive any further Services. If at the time of such cancellation You have paid for Sessions as part of a Series but have not yet attended one or more such Sessions, We will refund You for those Sessions not yet attended and the refund will be for the number of Sessions in the Series not attended pro rata to the total number of Sessions in the Series.
5.2 We will not provide any Session for You unless You are aged 18 or over. Children may only be present if their parent or legal guardian is attending and with prior consent. We may require evidence of Your age for that purpose.
6. Fitness, Health and Safety
6.1 You acknowledge that Sessions may be physically strenuous and You agree that You voluntarily participate in a Session with full knowledge that even if the instructor is not negligent there is an inherent risk of personal injury or illness arising from Your participation in any exercise program and use of specialist equipment.
6.2 Certain Services may be unsuitable for You if You have special needs, or any medical, health or fitness problem or condition.
6.3 You must ensure that you are fit and well enough to participate in any Session that You book, and You will at all times be responsible for Your own state of health, physical condition and wellbeing.
6.4 If You have any concerns about Your fitness or health, You should seek appropriate medical advice from Your GP, Physiotherapist or other relevant professional medical or other adviser and obtain their written consent where necessary before attending a Session. Advice provided by the instructor, coach or therapist at no time constitutes medical advice and is not a substitute for advice provided by a medical professional.
6.5 You agree that when You apply to register, and also when You book and attend any Session, that will be Your confirmation that You have no health or fitness problems (including, but not limited to cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma or other breathing difficulty; diabetes; epilepsy or other allergy) which may affect your participation in any Session.
6.6 When You request a booking for a Session and at least 48 hours before You attend any Session:
6.6.1 We advise You to tell Us of any special physical needs, any issue relating to Your health, fitness or physical limitations of which You are aware, and any medical condition or on-going medical treatment, which might be relevant to any activity to be undertaken at a Session.
6.6.2 You must tell Us:
18.104.22.168 of any medical condition or are taking any medication which may affect Your ability to undertake any activities at a Session or to use any equipment or facilities provided by Us.
22.214.171.124 of any circumstances affecting Your health which may be worsened by any activities at a Session; and
126.96.36.199 if you are pregnant, and if so whether You are in the first 3 months of Your pregnancy.
6.6.3 We will discuss with You any such matter that You tell Us, and inform You if We decide not to accept Your booking because of that medical, health or fitness issue or special need. If We do accept Your booking, You must act in accordance with any instructions provided by Us relating to the issue.
6.7 If You do not tell Us before a Session of anything referred to in sub-Clause 6.5 or 6.6 that We then discover, We will be entitled not to provide all or any part that or any other Sessions You have booked and to treat any such Sessions (or part of them) as cancelled by You without notice, in which case We may make a charge to You as set out in sub-Clause 3.11 above for the Session in or before which We discovered the matter referred to in sub-Clause 6.5 or 6.6. [If such a Session is part of a Series, We may also cancel the remaining Sessions in the Series and in that case We will refund You for each of the remaining Sessions an amount equal to the total price for the Series divided by the total number of Sessions in the Series].
6.8 You must not attend any Session when under the influence of alcohol or illegal drugs or immediately following a heavy meal.
6.9 You should arrive at least 10 minutes prior to the start time of a Session, and before any warm up involved in that Session, to allow for a prompt start. If You know You are going to be late for a Session, You should contact Us to tell Us as soon as You can before the Session start time. If You arrive later than a Session start time and You arrive after any warm-up for that Session has begun, We may not permit You to participate in the Session for health and safety reasons.
6.10 You should not attempt to use any equipment or facilities that we have supplied until the instructor or another suitably qualified instructor has instructed You in the correct use of the same.
6.11 You may only use the equipment and facilities provided by Us in the correct manner and must not use them in any manner which is a health and safety risk either to You or to others.
7. Our Rules
7.1 We do not permit You to:
7.1.1 smoke anywhere on Our premises;
7.1.2 make or receive mobile phone calls during a Session unless it is an emergency.
7.1.3 bring to Our premises any child/ren under the age of 10 or, unless We have given You express consent, any person not invited by Us;
7.1.4 bring any animals into Our premises with the exception of guide dogs. If You require the use of a guide dog, You should inform Us of that when You register; and
7.1.5 bring any drink (except water) or food or glassware into any part of Our premises unless We expressly consent when You make the booking for the Session/s concerned.
7.2 You may bring and use Your own mat in each Session but if You do not bring a mat, We will provide one for You].
7.3 You must bring a towel with You when You come to any Session.
7.4 You should wear a form of dress appropriate to Your Session.
However, if a Session requires any specific type of clothing, footwear, or other items, We will specify those requirements in advance and You must provide them for Yourself. Outdoor clothing and/or dirty clothing should not be worn and should be stored in the location that We ask You to use. Footwear should be removed on entry to Our premises and left in the location We that We ask You to use. Socks may be worn but are not essential. Clothing should be close fitting rather than baggy so that the instructor may assess that movement routines are carried out in the correct manner. Items of clothing with zips at the back should be avoided as these may cause you discomfort or damage equipment. Loosely swinging or sharp jewelry should be removed before a Session.
If You do not comply with any of these dress requirements, We may not allow You to participate in the Session.
7.5 You must familiarise Yourself with and follow any instructions or information which We give You from time to time or on any occasion relating to any fire or other emergency situation or to other issues relating to health or safety.
8. Events Beyond Our Reasonable Control
8.1 We will not be liable for any failure or delay in performing Our obligations under the contract resulting from any cause beyond Our reasonable control.
8.2 If any such event referred to in sub-Clause 8.1 occurs that is likely to adversely affect Our performance of any obligations under the contract, We will try to inform You as soon as is reasonably possible, Our obligations will be suspended and any time limits that We are bound by will be extended accordingly. We will inform You when that event is over and provide details of any new dates, times or availability of Services as necessary. You may, without liability to Us, cancel any Session/s not taking place due to that event, and We will refund in full the advance payment that You have made to Us for the cancelled Session/s. Where the cancelled Session/s is/are part of a Series, We will refund You for each such Session an amount equal to the total price for the Series divided by the total number of Sessions in the Series.
9. Limitation of Liability
9.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable.
9.2 We provide or sell all Services to You only for Your personal and private use/purposes. We make no warranty or representation that any equipment, clothing or other goods that We provide or sell to You are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale).] We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
9.3 The instructor/coach/therapist is appropriately qualified as a yoga, coach and massage therapist teacher and is competent to conduct all Sessions OR the Sessions assigned to him/her, but their advice does not include any medical advice and is not a substitute for advice provided by a medical professional.
9.4 If You bring any personal belongings onto Our premises, We do not undertake to keep them safe or provide any storage place for them. Their loss or damage will be at Your own risk except where such loss or damage is due to any deliberate or negligent act by the instructor, coach or therapist. We will not be responsible for any loss or damage to Your personal belongings caused by any other client or visitor to Our premises or venue where classes are held even where You leave or store them in any place at Our premises referred to in Clause 7.4. We therefore advise You not to bring any valuable belongings to Our premises.
9.5 Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.
9.6 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:
9.6.1 the Consumer Rights Act 2015;
9.6.2 the Regulations;
9.6.3 the Consumer Protection Act 1987; or
9.6.4 any other consumer protection legislation
as that legislation is amended from time to time.
For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.
10. Changes to Terms and Conditions
We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.
11. How We Use Your Personal Information (Data Protection)
All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from Yoga Vata OR attached in the Schedule below.
We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We accept Your request to register and/or make a booking) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You before We accept Your request to register and/or make a booking. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.
As required by the Regulations:
13.1 all of the information described in Clause 12; and
13.2 any other information which We give to You about any Services or Us which You take into account when registering or deciding to make a booking or when making any other decision about the Services;
will be part of the terms of Our contract with You as a Consumer.
We always welcome feedback from Our clients and, whilst We always use all reasonable endeavours to ensure that Your experience as a client of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about Our Services or any other complaint about Yoga Vata, please raise the matter with us.
15. No Waiver
No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
17. Law and Jurisdiction
17.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales17.2
17.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 17.1 above takes away or reduces your rights as a consumer to rely on those provisions.
17.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
Yoga Vata understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
Data Protection Officer : Jayne Everson
Email address: firstname.lastname@example.org
We abide by the regulations of the International Federation of Coaches (ICF).
We are a member of the ICF and the International Yoga Alliance.
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
j) For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in Part 11.
5. What Personal Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data AND/OR personal data relating to children AND/OR data relating to criminal convictions and/or offences.
How Collect the Data
Identity Information including Name, Date of Birth, Email Address, Home address, Contact numbers.
Questionnaire on booking sessions, opt in mailing list subscription
6. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of Data
How Long We Keep It
Identity Information including name, address, email address, telephone number, date of birth
Interests ie type of class, session, other service interests
What We Do ,What Data We Use and Our Lawful Basis for doing so
Administering our my business.
To track your appointment
Supplying services to you.
Contact details and services booked
To monitor our quality of service to you
Managing payments for our services
To follow up payments, refunds, managing bookings
Personalising and tailoring our services for you.
Monitoring quality of our service, post session follow up email
Communicating with you.
To reschedule/cancel/amend appointments
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by emailing us
Introducing new products, services or classes. Communicating relevant information, newsletters and offers.
Where we feel that you may be at danger of serious harm to yourself or others or you disclose an unreported criminal offence.
8. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
· limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
· procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Jayne Everson)
Email address: email@example.com
12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available via email. This Privacy Notice was last updated on 10/03/19.